Delivery
When we deliver
Order by 12 noon on Sunday for delivery the following Friday or Saturday. Orders placed after Sunday noon aren't guaranteed for that week unless you've arranged it with us directly.
You can order well ahead — useful for birthdays, anniversaries and gifts.
What it costs
| Orders of £50 or more | Free |
|---|---|
| Orders under £50 | £15, covering the courier and chilled packaging |
| Scottish Highlands and islands | Two-day service, priced separately |
Where we deliver
We deliver across mainland UK using APC. On the morning of delivery you'll get a one-hour time slot, and you can redirect to a neighbour or a safe place directly with APC.
These postcodes need arranging before you order — please email us first:
AB25, AB31, AB33–38, AB41–56, FK17–21, HS1–9, IV1–99, KW0–14, PH15–41, PH45–99, TR21–25
Isle of Wight: we deliver on Fridays only. There is no Saturday delivery on the Island, but you can collect free from RT Café Grill in Ryde on Friday or Saturday.
Collection
You can collect from us at RT Café Grill, Royal Maritime House, 17 St Thomas Street, Ryde, Isle of Wight, PO33 2DL — Friday and Saturday, 9:30am to 4:00pm. Tell us in the order notes roughly when you'll arrive. Your box will be sealed and packed with ice packs, ready to go.
How it stays cold
Double-walled box, WoolCool sheep's wool insulation, food-safe ice packs. Tested to stay chilled over a two-day journey. Get the chilled items into the fridge when it arrives — the box keeps the cold in transit, not overnight on your counter.
If something goes wrong
Email info@youbechef.com straight away and we'll chase it with APC. Their missing-parcel rate is very low, but if anything has gone wrong we'll put it right.
Changing or cancelling
Boxes are prepped to order, so we need at least 7 full days' notice before your delivery day to cancel or refund. Email info@youbechef.com.